Telesales Team Leader

Primary Job Role :

This position is needed to strengthen daily operational management, monitor team performance, improve agent productivity, and ensure that telesales activities are conducted in accordance with company SOPs and applicable regulations.

Job Description :

1. Lead and motivate the telesales team to achieve daily, weekly, and monthly target.

2. Supervise and coordinate daily telesales activities to ensure all assigned tickets are processed according to operational targets, company SOPs and applicable regulations.

3. Monitor individual and team performance against established KPIs.

4. Conduct regular coaching sessions, performance reviews, and training.

5. Support new employee onboarding, product training, and SOP implementation.

6. Prepare regular reports on team performance.

7. Develop and improve telesales strategies and call script.

8. Identify ways to improve sales performance.

Job Qualifications :

1. Minimum 2 years of experience in telesales or telemarketing.

2. Minimum 1 year of experience as a Team Leader.

3. Minimum Diploma (D3) or Bachelor's Degree (S1) in any major.

4. Experience in fintech, banking, or financial services is preferred.

5. Strong leadership, communication, coaching, and team management skills.

6. Strong problem-solving skills and attention to detail.

7. Familiarity with call center systems, CRM tools, dashboards, and Microsoft Excel.

8. Able to work in a fast-paced, target-driven environment.
   

Are you ready to be Samiritans?

We’re on the hunt for visionaries like YOU to drive meaningful impact for Samir Future 🌟

Let’s create and thrive together in a fintech environment with ideas and innovation! 🚀