Telesales Executive

Key Responsibilities - Telesales BukuSimpan

• Proactively contact existing and eligible merchants to introduce BukuSimpan as a new financial service available in the BukuWarung ecosystem.

• Educate merchants about how BukuSimpan works, including account activation, fund storage, transaction usage, and key benefits for daily business operations.

• Explain product value in simple language, especially to merchants who are new to digital financial services.

• Identify merchant needs, business habits, and pain points, then position BukuSimpan as a relevant solution for managing business funds safely and practically.

• Handle merchant questions, concerns, and objections clearly and professionally without hard selling.

• Guide merchants through the activation and onboarding process, including account registration, document submission, and verification steps.

• Follow up regularly with merchants to ensure activation is completed and product is actively used.

• Maintain accurate records of leads, call results, merchant funnel status, and activation progress in internal systems.

• Coordinate closely with internal operational teams to ensure smooth onboarding and issue resolution.

• Achieve individual and team targets for activation, conversion, and usage.

• Ensure all communication follows approved scripts, compliance standards, data privacy rules, and regulatory requirements.
  

Qualifications - Telesales BukuSimpan

• Minimum high school diploma; diploma or bachelor’s degree is a plus.

• Prior experience in telesales, telemarketing, merchant acquisition, or financial product sales is preferred (min 2 years)

• Strong communication skills with a clear, friendly, and confident speaking style.

• Able to explain new financial products in a simple and easy-to-understand way for merchants from various backgrounds.

• Good listening skills to understand merchant concerns and respond effectively.

• Target-driven, persistent, and comfortable handling high-volume outbound calls.

• Basic understanding of digital banking, payments, QRIS, fintech, or merchant financial behavior is an advantage.

• Familiar with CRM tools, lead management systems, or call tracking tools is a plus.

• Able to work independently and collaborate within a team environment.

• Honest, disciplined, polite, and compliant with company policies and regulations.