Telemarketing Team Leader (Fintech)

Job Description:

• Lead and motivate the telemarketing team to achieve KPIs and sales targets.

• Monitor team performance and provide regular coaching and feedback.

• Develop telemarketing strategies and call scripts.

• Manage lead distribution, performance tracking, and reporting.

• Coordinate with internal teams and handle customer escalations.

Requirements:

• Minimum 3 years of telemarketing/telesales experience, including 1 year in a team leader role.

• Proven track record in achieving targets and managing teams.

• Strong leadership, coaching, and communication skills.

• Familiar with CRM systems and telemarketing tools.

• Adaptable, detail-oriented, and target-driven.