Telemarketing Manager (Fintech)

Job Description:

• Lead telemarketing operations to achieve business targets and KPIs.

• Develop sales strategies, call scripts, and team performance improvement plans.

• Monitor team productivity, conversion rates, and sales performance.

• Manage team leaders and ensure effective coaching and performance evaluation.

• Analyze reports and optimize lead management and telesales processes.

• Collaborate with internal teams to improve business performance.

Requirements:

• Minimum 5 years of experience in telemarketing/telesales, preferably in fintech or financial services.

• Proven experience managing telemarketing teams and team leaders.

• Strong leadership, analytical, and strategic planning skills.

• Proficient in CRM systems and performance reporting.

• Results-oriented with excellent communication and problem-solving skills.