Technical Support Executive

About the role

Provide technical support to customers and sales teams via email, phone, or support systems, focusing on Connectivity and Cabinet Efficiency. You will handle product-related enquiries, analyse technical issues, and provide timely solutions based on product knowledge and documentation.

Key responsibilities

• Provide technical support to customers and sales teams via email, phone, or support systems, focusing on Connectivity and Cabinet Efficiency

• Handle product-related enquiries, including product specifications, basic application guidance, troubleshooting and issue resolution

• Accurately document and track technical cases in the support or CRM system in accordance with procedures

• Analyse technical issues and provide timely solutions based on product knowledge and documentation

• Escalate complex or unresolved cases to Application Engineers, Product Marketing, or relevant technical teams when required

• Follow up on open cases to ensure resolution within agreed service levels

• Support Sales and Customer Service teams with technical clarifications to enable smooth order processing and customer communication

• Coordinate with internal stakeholders on technical matters affecting customers

• Assist in identifying recurring issues and propose improvement actions

• Maintain accurate records of technical cases, solutions, and customer feedback

About you

• Diploma or Degree in Electrical, Electronics, Automation, Engineering, or related technical discipline

• Minimum 2–4 years of experience in technical support, customer service, or a technical function

• Basic understanding of industrial products or electrical / electronic components, especially in the field of Connectivity and Cabinet Efficiency is an advantage

• Experience working with CRM or ticketing systems is a plus