Technical Support

Job Description:

• Provide technical advice and product recommendations to customers and projects.

• Conduct site visits, inspections, and troubleshooting.

• Identify problems and provide practical technical solutions.

• Conduct product demonstrations and supervise product applications.

• Provide technical training to applicators, contractors, and customers.

• Support the Sales team in handling technical customer and project requirements.

• Identify business opportunities through technical support activities.

• Prepare simple reports for site visits, complaints, training, and technical activities.

• Maintain records of technical cases and solutions.

Requirements:

• Diploma/Bachelor’s degree in Civil Engineering, Construction, Materials Engineering, or a related field.

• 2–3 years of experience in Technical Support, Application Engineer, Site Engineer, Construction, or related fields.

• Experience in building materials or construction products is preferred.

• Good understanding of construction and product application.

• Good troubleshooting and problem-solving skills.

• Good communication and presentation skills.

• Able to conduct product demonstrations and training.

• Customer-oriented and able to work with Sales teams.

• Willing to travel and conduct regular site visits.

• Valid driving license is preferred.

• Proactive, responsible, and able to work independently.

• Willing to be placed in Bali.