Team Leader Customer Service (Yogyakarta)

Job Descriptions :

Monitoring daily task team

Managing staff performance, including conducting perfomance evaluations and providing feedback and coaching

Monitoring daily customer service activity and identify opportunities for improvement and resolve problems in customer service

Provide reporting and analytical information (especially Case) to Manager

Requirements :

Minimum Bachelor Degree ( S1) from any major

Familiar with Customer Service KPI

Excellent communication skills in both written and spoken

Familiar with call center software and analytics tools

Willing to work in shifting time and public holiday

Fleunt in English and Zendesk System is plus point

Able handle large team ( more than 10 member)

Able to supervise & monitoring different task

Problem solving and team player

Placement in Yogyakarta