System Implementer

Tanggung jawab

• Responsible for training and onboarding sellers and partners to the Jubelio platform and ensuring that the process is smooth and successful 
• Maintain relationships with customers and help customers solve technical and non-technical problems 
• Raise and resolve technical issues and ensure that resolve times in the onboarding process remain at their best
• Perform daily follow-up to customers regarding the onboarding process, and provide the necessary support during and after the onboarding process
• Organize customer schedules for training  
• Determine and evaluate the effectiveness of the entire training and onboarding process and suggest improvements to the process  

Persyaratan

• Min Education Bachelor/Diploma or equal  
• Minimum 1 - 2 years experience as Implementer, Trainer, Customer Onboarding, or related position, previous experience from e-commerce or SaaS company is a huge advantage
• Good proficiency in operating Ms. Office (Ms, Word, MS. Excel).
• Outstanding verbal and written communication skills  
• Strong customer focus and ability to manage customer expectations.
• Ability to blend creativity, problem solving, and technical skills to sustain successful customer relationships.
• Excellent teamwork and time management skills.