Student Advisor

About the role

This role involves communicating information about advanced programs, levels, and class benefits at Sparks Swim to encourage student learning continuity. You will identify student needs and development, provide class or coach recommendations to support their progress, and handle inquiries from multiple channels including walk-ins, WhatsApp, phone, and social media with responsiveness, friendliness, and solutions-focused approach.

Key responsibilities

• Communicate information about advanced programs, levels, and class benefits at Sparks Swim to encourage student learning continuity

• Identify student needs and development, and provide recommendations for classes or coaches that best support their progress

• Handle inquiries from walk-ins, WhatsApp, telephone, and social media with responsiveness, friendliness, and solution-focused approach

• Conduct proactive follow-ups with parents regarding package continuation, class feedback, and student needs

• Build and maintain positive relationships with parents to increase satisfaction and loyalty to Sparks Swim services

• Coordinate actively with coaches and admin to arrange and confirm class schedules

• Ensure package renewal, class transfers, or adjustments are processed smoothly and in an organized manner