Store Supervisor (Jakarta)

adidas Retail Indonesia is hiring a Store Supervisor for our store located in Jakarta.

Purpose/ Mission

Contributes to store profitability by:

• Meeting or exceeding sales and KPI targets for a defined area within the store

• Coordinating team members to provide a leading shopping experience

• Assuming Store Manager responsibilities in the absence of the Store Manager

Accountabilities

Primary Responsibility

• Monitor and analyze performance data and make any necessary adjustments to drive commercial success within your assigned store area

• Allocate resources and organize processes within your assigned area to drive efficiency and productivity in a variety of situations

• Be a role model for customer service and meeting or exceeding customers’ expectations

• Supervise and coordinate the team to ensure all customers receive an optimal service level at all times

• Lead your team to meet or exceed customer expectations at all times

• Be a Brand Ambassador, consistently exhibiting the Brand Attitude and Values

• Use advanced Category expertise to drive sales and customer loyalty in your assigned area

• Guide and train all team members within your assigned area on Foundational and Seasonal Brand and product knowledge

• Coordinate team members to consistently execute and maintain established Visual Merchandising and In-Store Communication standards in your assigned area

• Manage merchandise delivery processing on the same day it arrives

• Keep an organized stockroom and direct sales floor replenishment to ensure your assigned area’s and/or the entire store’s complete product offer is immediately available and easily accessible to customers on a consistent basis

• Execute all applicable loss prevention procedures

• Maintain a safe and productive shopping and working environment

• Support the recruitment, onboarding and training of store team members

• Coach and motivate individuals within your assigned area to maximize their performance

• Share best practices to drive the overall store team performance

• Complete all applicable training programs and effectively apply the learning on the job

• Seek coaching and learning opportunities to continually improve your performance

Professional background/ Experience

• Functional: Minimum 4 years total work experience with at least 1 year experience as supervisor, in a sports/fashion customer- and commercial-focused retail environment with advanced selling experience and comprehensive product, retail and industry understanding

• Intermediate numeracy and literacy and advanced verbal communication skills

• Industry: Preferably in apparel/fashion/footwear or FMCG Retail

• Exposure: Sports

• Technology: Basic in MS Office Applications; Word, Excel, Power Point; and Outlook

• Language skills: Good command in oral and written Bahasa Indonesia; Intermediate English in oral and written preferred