SSA / SA / DW (GUESS Malang)

About the role

Deliver exceptional, personalized customer service on the sales floor by greeting shoppers, understanding their fashion needs, and styling recommendations across MAP's international brand portfolio.

Key responsibilities

• Deliver exceptional, personalized customer service on the sales floor by greeting shoppers, understanding their fashion needs, and styling recommendations across MAP's international brand portfolio

• Ensure all displays, shelves, tables, and racks are meticulously organized, clean, fully sized, and stocked with the latest fashion collections daily in alignment with brand guidelines

• Manage fitting rooms efficiently by welcoming customers, tracking items in/out, maintaining a tidy environment, and proactively suggesting alternative sizes or coordinating items to drive sales

• Coordinate with the Visual Merchandising (VM) and stockroom teams to replenish fast-moving items, ensure accurate product tagging, and conduct routine inventory counts

• Contribute to achieving and exceeding daily, weekly, and monthly store sales targets through upselling, cross-selling, and participating in seasonal campaigns or promotional events

About us

Established in 1995, PT Mitra Adiperkasa Tbk (MAP) is a leading retail and lifestyle group in Indonesia. The company's fashion division features an impressive portfolio of over 40+ international brands, including well-known names such as Zara, Marks & Spencer (M&S), Loewe, Flying Tiger, Pandora, Swarovski, Lacoste, and many more. These brands cater to a wide range of fashion tastes and preferences.