Spa Admin and Front Desk

About us

PT Cemara Deva Sante is a wellness and spa establishment dedicated to providing exceptional relaxation and therapeutic services to our valued guests. We are committed to creating a serene and professional environment where our clients can rejuvenate and find peace. Our team is passionate about delivering outstanding customer service and maintaining the highest standards of excellence in all aspects of our operations.

About the role

We are seeking a detail-oriented and customer-focused Spa Admin and Front Desk professional to join our team at our South Denpasar, Bali location. This is a full-time position that plays a crucial part in ensuring smooth daily operations and delivering exceptional first impressions to our guests. As the face of our spa, you will be responsible for managing administrative tasks, coordinating bookings, and providing outstanding front-of-house support that sets the tone for every guest's experience with us.

Key responsibilities

• Speak good level of English.

• Greeting and welcoming guests upon arrival, ensuring a warm and professional reception

• Managing spa bookings, appointments and scheduling across all systems and communication channels

• Processing payments, managing till operations and maintaining accurate accounts and financial records

• Maintaining organised administrative files, records and documentation

• Coordinating with spa therapists and management to ensure seamless service delivery

• Managing spa inventory, supplies and restocking requirements as needed

• Providing information about spa services, treatments and promotional offerings to guests

• May need to assist therapists when spa is busy

What we're looking for

• Proven experience working in a spa, hospitality, or customer-facing administrative role

• Excellent communication skills in English;

• Proficiency in booking systems, Microsoft Office and email management

• Excellent customer service skills with a genuine passion for guest satisfaction

• Basic numeracy skills for handling payments and financial transactions

• Knowledge of spa treatments and wellness services is beneficial but not essential

What we offer

We provide a supportive and welcoming work environment where your contributions are valued and recognised. Working with PT Cemara Deva Sante offers you the opportunity to develop your career in the thriving wellness and hospitality industry in beautiful Bali. You will have access to professional development opportunities, competitive remuneration and the chance to be part of a team dedicated to excellence. Our full-time position provides stability and the opportunity to build meaningful relationships with our regular clientele.

Apply now

If you are an organised, personable professional with a passion for delivering exceptional customer service, we would love to hear from you. Please submit your CV and a cover letter highlighting your relevant experience to join the PT Cemara Deva Sante team in South Denpasar, Bali.