Service Manager

About the role

To manage and lead all after-sales service activities for busbar trunking systems, including installation support, testing & commissioning, maintenance, troubleshooting, and customer training. The Service Manager ensures timely response to client needs, high customer satisfaction, and compliance with product performance and safety standards.

Key responsibilities

• Lead the service department responsible for installation supervision, testing, commissioning, inspection, and maintenance of busbar trunking systems

• Plan and coordinate service schedules, manpower deployment, and on-site activities

• Ensure all service activities comply with company safety, quality, and technical standards

• Manage service documentation, reports, and feedback tracking

• Support clients in resolving operational issues, including replacement of parts or damaged sections

• Liaise with testing teams for post-installation verification and site acceptance tests

• Provide training and technical guidance for installation, safety, and service protocols

• Build and maintain strong relationships with contractors, consultants, and end-users

• Represent the company during site meetings or audits related to after-sales performance

• Monitor KPIs such as response time, service completion rate, warranty cost, and customer satisfaction index

About you

• Diploma or Bachelor's Degree in Electrical or Mechanical Engineering

• Minimum 5–8 years of experience in after-sales, service, or commissioning—preferably in busbar trunking systems, switchgear, or LV power distribution equipment

• Strong knowledge of electrical installation practices, IEC 61439-6 standards, and testing procedures

• Familiarity with site safety regulations, permit systems, and client QA/QC processes

• Experience managing field service teams and customer interactions

• Strong leadership and people management skills

• Good communication and client-handling skills

• Organized, proactive, and customer-oriented mindset

• Willingness to travel and work on-site as required