Senior Staff / SPV Process Improvement & Operational Excellence Specialist

Role Overview

Integras is a fast-growing one-stop offset and digital printing packaging company, specializing in the production of various paper-based packaging solutions such as paper bags, corrugated boxes, and a wide range of promotional materials for both B2B and B2C business needs.

We are trusted by leading brands across the F&B, retail, and consumer goods industries. As part of our continued growth, we are currently seeking experienced professionals to join us as Process Improvement & Operational Excellence Specialist responsible for ensuring that approved SOPs, production workflows, and quality controls are implemented and sustained consistently on the shopfloor.

This role works across PPIC, Production, QC, Warehouse, and Delivery together with Internal Teams and/or consultant to identify gaps between planning and execution, drive corrective and preventive actions (CAPA), and support a culture of continuous improvement in line with ISO 9001, FSC22000 and other related management system standards.

Key Responsibilities

Process & Operational Excellence

• Ensure SOPs and work instructions are applied consistently in daily operations

• Monitor process conformity and operational discipline across departments

• Identify inefficiencies, process gaps, and recurring operational issues

• Support standardization of work methods and production controls

Continuous Improvement

• Lead and support improvement initiatives focused on quality, productivity, cost, and delivery

• Apply structured improvement methods (PDCA, Kaizen, basic Lean tools)

• Track improvement actions and verify effectiveness

Corrective & Preventive Actions (CAPA)

• Coordinate root cause analysis for production issues, rejects, and delays

• Ensure corrective and preventive actions are implemented and closed properly

• Escalate unresolved or systemic issues to management

Reporting & Management Support

• Prepare clear, factual, and structured reports for management review

• Provide operational insights to support data-based decision making

Capability & Culture Support

• Support/coordinate training for supervisors and operators related to SOPs and standards

• Encourage continuous improvement mindset on the shopfloor

Qualifications

Education (Preferred)

• Industrial Engineering (most ideal)

• Mechanical Engineering, Manufacturing Engineering, or related technical background

Experience

• Minimum 5 years experience in manufacturing or operations environments

• (printing, packaging, FMCG, or similar industries)

• Hands-on experience in:

• SOP and work instruction development

• Manufacturing process improvement

• Operational efficiency and productivity improvement

• Training and aligning production teams

Required Skills & Knowledge

• SOP & Work Instruction writing

• Process mapping and standardization

• Root cause analysis & CAPA

• Continuous improvement tools (Lean basics, 5S, Kaizen, PDCA)

• Understanding of ISO 9001, FSC22000 or other related certifications

• Strong shopfloor coordination and follow-up discipline

• Clear documentation and reporting skills

Note:

Strong management, operations, and process improvement capability is the priority for this role.

Additional Value (Nice to Have)

• ISO 9001 / ISO 14001 / FSC22000 / Halal / related certification or internal audit experience

• QCC or Kaizen project involvement

• Exposure to Operational Excellence or Manufacturing Excellence programs

Key Characteristics

• System-driven and objective

• Hands-on and comfortable on the shopfloor

• Disciplined in follow-up and closure

• Focused on prevention, not firefighting

• Able to work across departments and levels