Senior IT Coordinator

Job Summary

We are a multinational company looking for a reliable, tech-savvy Senior IT Coordinator member to maintain our company's hardware, software, and network infrastructure. You will be the first point of contact for technical support, troubleshooting internal systems, and ensuring our daily operations run smoothly without interruption. You will also serve as the link to the IT department at our European headquarters.

Main Duties:

• User Support and IT Support

• Client Management

• Network and Local Infrastructure

• IT Security

• Documentation and Inventory Management

Required Skills and Qualifications:

• Minimum D3/Diploma or S1/ Bachelor’s Degree, preferably in Computer Science, Information Technology, System Administration, or equivalent

• Willing to work in Jember, Jawa Timur

• Practical experience of minimum 3 years in IT support or the administration of Windows workstations

• Good knowledge of Windows 11

• Good knowledge of Microsoft 365, particularly:

  • Outlook and Exchange Online

  • Microsoft Teams

  • OneDrive

  • SharePoint

• Basic knowledge of Microsoft Entra ID and Microsoft Intune

• Knowledge of setting up and troubleshooting PCs, laptops, printers, and peripherals

• Understanding of IT security, MFA, encryption, endpoint protection, firewall and permission concepts

• Ability to document incidents and changes in a structured manner

• Written and spoken English skills for coordination with the central IT team in Europe

• Open and direct communication style with users and the Group's IT team

• Structured and analytical working style; strong process-oriented mindset

• Integrated, holistic thinking; ability to recognize interrelationships, focus on essentials, and consistently prioritize activities

• High level of independence and initiative

• High level of reliability – accountability for the role