Security and Safety Coordinator

Security Operations

• To be responsible for the operational management, deployment and administration of the Security team.

• To ensure Security Department operational and administrative policies, procedures and instructions are fully complied with by security personnel.

• To provide such reports and data related to the activities and incidents of the Security Department.

• To be aware and ensure the Security Division quality assurance programme is effectively applied, monitored and achieved.

• To be responsible for all access control systems, coordinated in the control room.

• To have ownership and accountability for ensuring that a sufficiency of appropriately skilled resources are deployed each shift, to meet the professional obligations of the Security Division, together with the capacity to respond adequately to emergencies and spontaneous incidents.

• To ensure all incidents are reported as per the SOP’s.

• To apply and monitor the Security Division’s security strategy, ensuring the requirements of the prevailing SOP’s, Operational Orders and AI’s are properly and effectively met.

• To assume immediate and personal operational responsibility for any potentially significant incidents or events including specifically fire alarm activation.

• To ensure the continuous and unimpeded flow of vehicular and pedestrian traffic throughout the Estate, by the application of appropriate measures and enforcement

Customer Service

• Develop strong relationships with the customer and embed a culture of “Service Excellence” across individual teams.

• Regular meetings with customers across multiple sites, establishing good working relationships and enforcing the company’s security processes.

• Provide customer support and communication as required.

• Manage internal resources and vendors to meet customer timelines and deliverables.

• Respond to all problems and concerns and ensure compliance with company policies, and regulatory/legislative requirements.

• Ensure that all SLAs are being met.

Vendor and People Management

• In conjunction with the Admin & Facilities Manager, manage employees and directly employed contractors.

• Work with the internal and external team leaders to manage, direct and coordinate the activities of employees or contracted personnel or third parties providing services or performing work on site.

• Direct internal teams and assign, monitor and evaluate safe work responsibilities and capabilities of employees and contractors; ensure adherence to safety requirements and prescribed procedures.

• Qualify vendors and implement the company’s procurement policy, process and procedures, including tendering projects, using RFPs, purchase orders, and cost tracking templates.

• Track vendor performance against contracts and SLAs.