Salesforce XL Smart - Jakarta

1. General Qualification

S1 (Strata 1) degree in Human Resources or Diploma (D3) is minimum requirements

2. Technical Competency

1. Have good language and communication skills, both verbal and written.

2. Knowing product knowledge (ability to understand the brief)

3. Have knowledge of computers including Microsoft programs

4. Good at time management (Time Management)

5. Familiar with Microsoft Excel

3. Softskill Competency

 Excellent skill in listening & communication

 Problem-Solving

 Detail-Oriented

 Creative , Initiative / Pro Active

 Thorough and diligent

 Able to work in team

DETAIL PEKERJAAN

1. Identify skill gaps and coordinate with the L&D (Learning & Development) team to create

specialized training for "Mobile Sales" products

2. Talent Acquisition and Onboarding Coordinate with DOP/Agency/Vendor for end-to-end

management of sales personnel (SPV and Promotor) -- from manpower planning to contract

management. Support recruitment and selection of qualified Promotors and Supervisors in

collaboration with GM Customer Activation and PMs. Oversee onboarding programs.

3. Monitor Training & Capability Development and execute sales capability improvement

programs (product knowledge, selling skills, customer handling, digital tools, etc.).

Coordinate with Learning & Development or HQ training teams to deliver structured

programs and refreshers. Track training participation, certification, and post-training impact

on performance metrics. Identify skill gaps across SPV and Promotor levels and propose

tailored upskilling initiatives.

4. Performance, Engagement & Retention Monitor attrition, absenteeism, and retention

trends by region, area. Conduct exit analysis to identify key causes of turnover and propose

preventive actions. Partner with Supervisors and PMs to build engagement initiatives

(recognition, feedback loops, peer learning). Track and communicate career progression

opportunities and promotion readiness within the field team.

5. Compliance & Discipline Management Ensure adherence to labor regulations and code of

conduct across all field teams. Support disciplinary investigations or ethics cases involving

sales personnel. Monitor and enforce operational compliance (attendance, sales process,

data handling, and brand representation).

6. 1. Monitor salesforce onboarding :

A. Salescode,

B. first actual onboarding

C. training schedule

D. Salesforce tools