Sales Marketing Hotel & Villas

Sales Marketing Specialist– Villa Hospitality

We are looking for a highly motivated, target-driven, and experienced professional from the hotel or villa hospitality industry to join our team.

The ideal candidate must have strong experience in OTA management, reservation handling, digital marketing, and guest relations, with the ability to increase bookings, build strong online presence, and deliver excellent guest service.

Key Responsibilities

OTA & Booking Management

• Manage and handle reservations through major OTA platforms

• Operate and manage booking engines integrated with OTA channels and the company website

• Optimize listings, pricing strategies, and promotions to increase bookings and occupancy

• Monitor booking performance and implement strategies to improve conversion rates

• Follow up on inquiries and convert potential guests into confirmed bookings

• Handle booking modifications, cancellations, and re-bookings professionally

Sales & Marketing

• Develop and execute marketing strategies to increase villa bookings

• Identify potential markets and sales opportunities (local and international guests)

• Build promotional campaigns and special offers to attract new guests

• Analyze booking trends, market demand, and competitor pricing strategies

• Collaborate on promotional campaigns to improve property visibility and revenue

Social Media & Digital Promotion

• Manage and grow social media platforms

• Create engaging content and promotional campaigns aligned with current trends

• Build brand awareness and increase property exposure through digital marketing

• Work with photos, videos, and creative content to attract potential guests

• Monitor engagement and optimize content strategies to generate bookings

Guest Communication & Service

• Communicate with local and international guests in a professional and friendly manner

• Respond promptly to guest inquiries through OTA platforms, email, and messaging

• Provide assistance before, during, and after the guest stay

• Deliver excellent guest experience and hospitality service

Payment & Financial Handling

• Handle guest payments using Visa, Mastercard, and other payment methods accurately

• Process payments through gateways such as Xendit, Red Dot Payment, and Instapay

• Ensure all payment transactions are processed with zero errors

• Coordinate payment records and reports with the finance team

Requirements

• Minimum 2–3 years experience in hotel or villa hospitality industry

• Strong experience with OTA platforms and reservation systems

• Experience in sales and marketing within hospitality industry

• Knowledge of digital marketing and social media promotion

• Fluent in English (spoken and written)

• Strong sales mindset and target-oriented attitude

• Excellent communication and persuasion skills

• Friendly, professional, and service-oriented personality

• Well-groomed and presentable appearance

• Highly proactive with strong initiative

• Fast, detail-oriented, and able to work in a dynamic environment.