Retail Store Manager

Key Accountabilities

Operations

• Ensures correct and complete implementation of the commercial plan for the companies under his/her scope

• Adding value and knowhow to the execution of the operating model and adapting the organization to local needs

• Assists the Operation manager  on tactical business development, provide input to the Country strategy planning and contribute to business decisions

• Supports the Ops manager in the elaboration of the Commercial Plan for the companies under his scope

• Assists the Ops Manager in managing costs and overheads, and all factors affecting the profitable performance of operations

• Make sure that all company policies and procedures are implemented and adhered to at all times

• Ensure that decisions and recommendations from the leading Country are applied in shops

• Follow sales evolutions and analyze figures to prepare weekly and monthly activity report

Customers

• Promote quality of customer service among staff through training and by acting as a positive role model

• Create "seamless customer service" by making every effort to find merchandise for customers even if an item is not in stock

People

• Hire people who are passionate about our products and philosophy and maintain employee attitude and morale by recognizing outstanding performance and service and by motivating and developing staff

• Maintain staff levels that allow for the best possible customer service

• Execute performance evaluations and goal assessments

• Prepare the work schedule to ensure that the store goals will be met through appropriate planning and organization of staff and manage absences and health management with HR

• Provide an "open door" policy where employees are free to express their concerns and feelings without fear of retribution or ill will

• Hold weekly staff meetings and submit notes to General Manager

Finance

• In conjunction with the General Manager, formulate the fiscal revenue, expense and profit goals, as well as the inventory levels for the store

• Ensure that goals will be met through appropriate planning and organization of staff, inventory, and expenses and making staff aware of sales goals

• Review the store’s progress on a monthly basis with the general manager

Specific Requirement

• Candidate must possess at least Bachelor's Degree

• Required language(s): English and Preferably Mandarin

• Experiences as Store manager or supervisor in Retail or Duty free at least 3 years

Experience Required

Essential: Retail and/or customer service experience with at least 6 years at management level

Desirable: Knowledge of the retail or consumer goods industry 

Strong leadership skills Demonstrated ability to build effective teams and motivate employees

Knowledge of effective merchandise presentation standards

Understanding of basic retail concepts

Good problem solving skills