Reservation Officer

As a Reservation Officer, you will be responsible for managing the entire booking process from initial inquiry to guest check-in, ensuring accuracy, maximizing revenue opportunities, and delivering exceptional guest service. You will maintain strong and professional communication with guests and internal departments to ensure a seamless and efficient reservation experience.

Key Responsibilities: 

Reservation Management

• Manage the full reservation process from initial inquiry to guest check-in across all distribution channels in a timely and professional manner.

• Maintain accurate booking records in the system to ensure data integrity and proper inventory control.

• Identify upselling opportunities to increase total booking revenue.

• Coordinate all necessary details with the Operations teams to ensure smooth arrival arrangements.

Guest Communication

• Provide clear, prompt, and personalized communication with guests throughout the booking journey.

• Maintain proactive pre-arrival communication to ensure all arrangements are confirmed and the check-in experience is smooth.

System & Administration

• Prepare and maintain accurate reservation data and reports to support management decisions and revenue optimization.

• Reconcile OTA bookings regularly to ensure booking accuracy and prevent discrepancies.

Requirements:

• Minimum 2 years of experience in Reservations, preferably in luxury villas, boutique hotels, or high-end hospitality.

• Proficient in Property Management Systems (such as VHP, GuestPro) and familiar with OTA extranets.

• Excellent communication skills in English, both written and spoken.

• Highly detail-oriented, well-organized, and capable of managing multiple bookings simultaneously with strong accuracy.

• Proactive and solution-oriented, with the ability to take initiative and ownership of responsibilities.

• Strong teamwork skills with the ability to collaborate effectively across departments.

• Excellent time-management skills and the ability to perform well under pressure.

Join Lifestyle Retreats and be part of a passionate team dedicated to redefining luxury and creating unforgettable experiences for our guests.