Reservation Agent

Be able to provide all Front Desk Agent operations

Processing reservation record in PMS

Process payments and maintain accurate records

Provide information about property amenities and local attractions

Assisting guests who request additional services

Up sale property services (including transfer, catering, F&B, events, etc)

Answer all incoming calls

Processing customer payments

Maintain records and files

Keeping the work place neat, orderly, and sanitized at all times

Eliminate the possibility of property reputation detriment