Reservasi Staff

Key responsibilities

• Handle and process room reservations through various channels, including direct bookings, OTA, travel agents, email, and telephone

• Check room availability, rates, packages, and promotions according to hotel standards

• Accurately input and update reservation details in the hotel PMS - VHP

• Prepare and send reservation confirmations to guests and travel agents

• Follow up on payments, guarantees, special requests, and reservation changes

• Handle reservation amendments, cancellations, and no-show cases

• Maintain accurate and complete guest and reservation records

• Coordinate with Front Office, Sales, Housekeeping, and Finance regarding reservations and guest requirements

• Monitor room availability and occupancy to support effective room sales

• Maintain professional and friendly communication with guests, travel agents, and business partners

• Ensure all reservation procedures are handled accurately and according to hotel policies