Reminder Staff

About the role

A Reminder Staff role focused on contacting customers to remind them of payment due dates and following up on outstanding payments.

Key responsibilities

• Contact customers via telephone, WhatsApp, or other communication channels to remind them of payment due dates

• Provide information regarding bills that customers must pay

• Follow up with customers who have not made payments

• Inform customers of payment methods and payment procedures according to company policy

• Record results of customer communications in the company system

• Ensure customer data and payment information are recorded accurately

• Maintain polite, professional, and persuasive communication with customers

• Create daily reports on reminder activities and payment follow-up results

• Meet work targets set by the company