Quality System Officer

About the role

This role involves managing quality management systems, ensuring compliance with food safety certifications and regulations, conducting internal and external audits, handling non-conformities and corrective actions, and providing food safety training to employees.

Key responsibilities

• Compose, revise, and control quality management system documents such as SOPs (Standard Operating Procedures), work instructions, forms, and quality manuals

• Ensure all departments use the latest valid versions of documents

• Manage document archives and quality records to be organized, secure, and easily accessible during audits

• Maintain and implement food safety management system standards such as HACCP, ISO 22000, FSSC 22000, BRGS, and Halal certification

• Ensure factory compliance with applicable local regulations (BPOM, Kemenkes, Kemenperin)

• Plan and conduct internal audits on a regular basis

• Facilitate or co-pilot during external audits from certification bodies, government agencies (BPOM), and customer audits

• Monitor completion of corrective and preventive actions (CAPA) from audit findings

• Analyze root causes when system non-conformities or customer complaints related to quality occur

• Provide regular education and training to employees on Good Manufacturing Practices (GMP), HACCP, Personal Hygiene, and product quality awareness