Quality Control Internship

Responsibilities:

• Monitor collection activities and compliance with SOPs.

• Assist in reviewing call quality and collection documentation.

• Identify operational gaps and suggest process improvements.

• Prepare QC reports and track quality KPIs.

• Support the implementation of quality standards and corrective actions.

Requirements:

• Final-year student or fresh graduate in any relevant field.

• Interested in collection operations and quality control.

• Detail-oriented with good analytical skills.

• Proficient in Microsoft Excel or Google Sheets.

• Good communication skills and willingness to learn.

• Previous internship experience in Fintech or Financial Services is a plus.