Quality Assurance Supervisor

About the role

Supervisor, Quality Assurance will be responsible for supervising quality assurance activities to ensure all products, components, and manufacturing processes comply with customer requirements, industry standards, company quality policies, and regulatory requirements. The role focuses on maintaining product quality, reducing defects, driving continuous improvement, and supporting customer satisfaction.

Key responsibilities

• Audit factory and quality before mass production starts

• Participate in operation tests (Field quality audit) with 1st unit of mass production to evaluate quality

• Judge warranty claims from overseas and reply to submitting companies; discuss responsibility with QC team

• Receive Market Quality Reports (MQR) from SEA countries, prioritize them, and send to Factory or R&D team for quick solutions (Red Run Program)

• Participate in weekly video conference meetings and update information lists

• Make decisions on whether units can be shipped from Factory when critical quality issues occur

• Make decisions on countermeasures for sold units and stock after issues are solved – Mandatory fixing or Fixing as fail

• Make schedules, arrange workmen and materials for Mandatory fixing cases

• Complete rework manuals, upload to system, and order parts as needed

• Participate in dealer and customer surveys after new model introduction to find and solve quality issues

Experience & Skill requirements:

• Minimum education is D3 in Mechanical Engineering

• In-depth experience and knowledge in quality assurance in consumer durables industry

• Experience in similar industries such as agricultural machinery, automotive industry minimum 5 years with 2 years in Supervisor or Leader position.

• Failure analysis procedure of machine knowledge

• Basic knowledge of statistics methods to solve quality issues

• Common management skills including planning and strategic concept

• Fluent in English both spoken and written

• Metric driven and fact-based approach to performance

• Ability to act quickly with sense of urgency