Property Onboarding Assistant

Property Onboarding AssistantLocation: Bali
Employment type: Full-time
Reports to: Onboarding & HK Culture Manager

About the role
Help new properties move from signed partnership to a smooth, guest-ready launch. You will coordinate preparation, collect accurate property information, and follow up on outstanding tasks so nothing important is missed. This role combines administration, communication, and property visits.

Responsibilities
1. Maintain each property’s onboarding checklist, deadlines, and progress.
2. Collect and verify property details: facilities, location, access instructions, house rules, onsite contacts, and supporting photos.
3. Coordinate inspection appointments, photography, housekeeping readiness, and other launch preparations.
4. Follow up with owners, onsite staff, and internal teams on missing information and unfinished tasks.
5. Help owners and onsite staff access BVGO and understand the relevant onboarding steps.
6. Keep onboarding records and approved property information updated in the designated systems.
7. Escalate delays, safety concerns, and launch blockers early.
8. Prepare a complete handover to the teams responsible for listings and ongoing operations.

What success looks like
1. Assigned onboarding tasks are completed by agreed deadlines.
2. Property information is accurate and complete before handover.
3. Every unresolved issue has a next action, and deadline.
4. Readiness claims are supported by evidence—not just verbal confirmation.
5. Owners and internal teams know what happens next without repeatedly chasing updates.
6. You coordinate and verify completion evidence. Final launch approval, inspection sign-off, and exceptions remain with the authorized managers or inspectors.

Who we’re looking for
1. Organized, detail-oriented, and dependable in following through.
2. Comfortable communicating with property owners, housekeeping staff, and internal teams in English
3. Confident using company tools, mobile applications, and digital task-management tools.
4. Willing and able to visit properties within the assigned coverage area.
5. Proactive reporting problems and asking for clarification.
6. Hospitality, property administration, or operations experience is an advantage. Fresh graduates with relevant practical experience are welcome.

What is it like to work at Bukit Vista?

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