Product Support Engineer

Job Description

• Conduct regular customer visits to understand their operational needs and provide product consultation.

• Recommend suitable products and solutions based on customer requirements and applications.

• Provide product guidance, usage support, and basic troubleshooting to customers.

• Coordinate with internal teams to address customer needs, technical issues, service schedules, and after-sales support.

• Maintain good customer relationships and ensure a positive customer experience and product satisfaction.

• Prepare service reports, customer visit records, and other necessary documentation.

Requirements

• Bachelor’s Degree (S1) in Electrical Engineering or related field.

• Minimum 2–3 years of experience in Product Support, Technical Sales Support, Customer Support, or similar roles.

• Understanding of electrical products, PLC, inverter/VFD, or industrial automation is preferred.

• Strong interest in customer-facing roles, product consultation, and solution-based support.

• Good communication and interpersonal skills.

• Willing to conduct regular customer visits and work in a mobile role.

• Own a motorcycle and possess a valid SIM C.

• Responsible, disciplined, collaborative, and professional.