Product implementation

Job Description:

• Responsible for servicing the product after purchase

• Visit customers and perform a walk-thru of the facility, and gather the information that will aid in a successful implementation

• Guide the product team from the company to perform the implementation at the customer’s facility

• Render onsite training to the customer during implementation

• Provide after implementation call to the customer’s facility to review the project and identify any gaps that may exist

• Serve as a backup resource to the sales team for online/Onsite demonstrations of the product

• Respond to customer-submitted support requests as needed

• Partake in product development meetings to comprehend new functionalities and provide reports on customer feedback

• Travel to customer facilities as necessary for implementations.

Requirement

• Bachelor’s degree or higher degree in any relevant field (preferably bachelor's in communication, technology, and engineering)

• Minimum 1–2 years of experience as product implementation, management consulting, enterprise product management, technical support, or sales.

• Proficiency in English, both spoken and written

• Currently based in Bali or willing to relocate to Bali

• Own a personal vehicle for on-site customer support

• Should be good at problem-solving skills, logical & analytical thinking

• Have good organizational skills especially in prioritizing tasks and managing time effectively