Operations Manager

Key Responsibilities

• Oversee and manage the company’s day-to-day operations to ensure efficiency and productivity.

• Develop, implement, and evaluate operational SOPs and workflows.

• Lead, supervise, and evaluate operational teams across departments.

• Ensure excellent service quality and customer satisfaction.

• Monitor operational performance, budgets, and cost efficiency.

• Identify operational issues and implement effective solutions.

• Coordinate effectively with other departments to achieve company goals.

• Analyze operational performance and provide strategic recommendations for improvement.

• Prepare operational reports and performance updates for management.

• Ensure company operations comply with internal policies and standards.

Qualifications

• Minimum Diploma or Bachelor’s Degree in Business Management, Hospitality, Tourism, or related fields.

• Minimum 1 year of experience in an Operations Manager or similar leadership role.

• Experience in Hospitality, Villa Management, Property Management, or Tour & Travel industry is highly preferred.

• Strong leadership, problem-solving, and decision-making skills.

• Excellent communication and team management abilities.

• Strong organizational and operational planning skills.

• Ability to work under pressure and manage multiple priorities.

• Proficient in Microsoft Office / Google Workspace.

• Fluent in English, both written and spoken, is an advantage.

What We Offer

• Competitive Salary Package

• Career Growth Opportunities

• Professional & Dynamic Work Environment

• BPJS Kesehatan & Ketenagakerjaan

• Performance-Based Incentives