Operations Head

WE ARE HIRING – HEAD OF OPERATIONS | F&B

Responsibilities:

• Lead multi-outlet operations to achieve sales, profitability, and business growth targets.

• Monitor outlet performance, sales trends, operational KPIs, and implement improvement strategies.

• Manage operational costs, budgeting, P&L, inventory, food quality, and food safety standards.

• Ensure SOP compliance, service excellence, and consistent customer experience across all outlets.

• Lead, develop, and evaluate Operations teams, including Outlet Managers and Supervisors.

• Collaborate with Finance, HR, Marketing, Purchasing, Warehouse, and Brand teams to optimize business performance.

• Prepare operational reports, evaluate business performance, and support outlet expansion and strategic planning.

Requirements:

• Bachelor's degree in Business Management, Hospitality, Hotel Management, F&B Management, or a related field.

• Minimum 5 years of experience in F&B operations, restaurant management, or multi-outlet operations, preferably in a managerial or senior leadership role.

• Strong understanding of restaurant P&L, budgeting, food cost, labor cost, inventory management, and operational efficiency.

• Proven experience in SOP implementation, team leadership, and performance management.

• Strong commercial acumen, analytical thinking, problem-solving, and communication skills.

• Hands-on leadership style and ability to manage multiple outlets in a fast-paced environment.

• Experience in new outlet openings or business expansion is an advantage