Operations Executive (BTM-AC) Mandarin Required

We’re a Singapore-based service platform looking for an Operations Executive to join our team in Indonesia, Batam! As one of Financial Times Singapore’s fastest-growing companies, we offer competitive benefits, growth opportunities, personalized mentorship, and a great working culture.

Luce SG is a tech-powered services provider for residential and commercial needs for customers in Singapore. Our services include part-time maid services, ad hoc home cleaning, office cleaning and commercial facilities services, aircon servicing, home mani/pedis, deep cleaning, and more. Our mission is to give our customers a great day, and we’re doing so by building a platform where they can get the help, they need all in one place.

We’re looking for people who want to be part of this mission. If you’re looking to build your career, achieve your goals, and realize your full potential - come and join us.

Responsibilities:

• Provide real-time support to technicians by assisting with job scope clarification, schedule changes, client-related issues, sick leave coverage, and urgent operational matters.

• Coordinate vehicle repairs, bike deployments, and technician replacements to minimize service disruption.

• Manage and resolve operational tickets, including customer concerns, service complaints, scheduling issues, billing clarifications, and technician-related inquiries.

• Support the Sales and Billing teams by investigating booking issues, payment discrepancies, and operational matters affecting revenue.

• Coordinate onboarding activities for new technicians, including process briefings, deployment preparation, and operational readiness checks.

• Conduct interviews and support recruitment activities for field workers.

• Manage the purchase, replacement, and distribution of tools and equipment required for daily operations.

• Coordinate driving licence conversion activities, including lesson scheduling, test arrangements, progress tracking, and account top-ups.

• Review and follow up on overdue invoices, missing information, and operational discrepancies affecting billing accuracy.

• Maintain accurate operational records by conducting audits, updating employee information, and ensuring system data remains up to date.

• Support continuous improvement initiatives by identifying operational gaps and recommending process improvements.

• Perform other operational and administrative duties as assigned.

• Solve urgent matters outside of working hours.

Requirements:

• Fluent in English & Mandarin, both written and spoken.

• At least 1-2 years of experience in Operations, Customer Service, Scheduling, Logistics, Workforce Management, or a similar role.

• Strong organizational skills with the ability to manage multiple tasks and priorities in a fast-paced environment.

• Able to communicate clearly and professionally with customers, technicians, and internal teams.

• Comfortable handling operational issues, escalations, and last-minute schedule changes.

• Strong attention to detail and able to maintain accurate records and documentation.

• Able to work independently, take ownership of tasks, and follow through to completion.

• Proficient in Microsoft Office or Google Workspace, particularly Excel/Google Sheets.

• Comfortable learning and using multiple systems and platforms for scheduling, ticket management, and reporting.

• Experience in service operations, field workforce management, or home services is an advantage.

• Experience interviewing, onboarding, or coordinating field workers is an advantage.

• A problem-solver who can stay calm under pressure and make practical decisions when issues arise.