Operations Analytics Assistant Manager

Get to Know the Team

Merchant Operations is a team responsible for analyzing merchant growth and trends. We make critical decisions to serve the lives of merchant-partners and providing best offers for our consumers.

Get to Know the Role

We are looking for an Operations Analytics Lead to spearhead data-driven decision-making across our merchant strategy and control tower operations. In this role, you will bridge the gap between high-level business strategy and technical execution—autonomously translating complex operational challenges into analytical models, automated dashboards, and actionable business insights.

You will own end-to-end analytics initiatives spanning merchant acquisition, incubation, and segmentation frameworks verticals. This is an Onsite role based in Jakarta

The Critical Tasks You Will Perform

• Translate Business Goals to Analytical Roadmaps: Autonomously identify operational bottlenecks and translate strategic merchant priorities into concrete analytical frameworks and end-to-end project deliverables.
• Design & Own Core Strategic Analytics: Drive foundational initiatives, including the annual review and revamp of Merchant Segmentation frameworks, metric thresholds, and acquisition funnel tracking (identifying merchant white spaces across GrabFood and GrabMart).
• Deliver Actionable Business Insights: Go beyond reporting data to uncover root causes and commercial trends (e.g., GMV variations, merchant density, conversion rates) and provide structured, executive-ready recommendations to leadership.
• Build & Automate Scalable Dashboards: Conceptualize, build, and maintain robust reporting pipelines and interactive dashboards from scratch to monitor cross-channel operations.
• Maintain Data Integrity & Queries: Write clean, efficient SQL queries, manage automated data transformation scripts in Python, and collaborate with engineering/data platform teams on database hygiene and lineage.
• Collaborative Mentorship: Act as an informal technical lead and mentor to junior analytics team members—guiding best practices in SQL/Python scripting, query optimization, and analytical problem-solving.