Operational Manager

About the role

We're looking for a Junior / Senior Operational Manager to join our fast-growing F&B and Game Center business. Currently, we operate 5 stores in Tanjungpinang with a team of 50+ employees, and we're preparing for further expansion, including Batam. This is not just a "maintain the operation" role. We're looking for someone who can build systems, improve operations, lead people, and grow together with the business.

Key responsibilities

• Oversee daily operations across our stores

• Manage and coordinate a team of 50+ employees

• Maintain operational standards, discipline, service quality, and productivity

• Develop and improve SOPs, systems, and administrative processes

• Identify problems quickly and make practical decisions to solve them

• Monitor store performance and report operational issues

• Help build systems that can be replicated as we expand

• Coordinate between management and store teams

• Support the opening and setup of new locations, including future expansion to Batam

• Make sure the business keeps running efficiently while continuing to grow

About you

• Based in Tanjungpinang

• Previous experience in F&B, retail, entertainment, hospitality, gaming, or similar operations is a plus

• Able to adapt to our working culture and systems

• Comfortable building operational systems from the ground up

• Strong administrative and organizational skills

• Disciplined, firm, and responsible when managing teams

• Fast and practical in solving operational problems

• Good leadership and people-management skills

• Strong communication skills — professional but also easygoing and fun to work with

• High mobility and willing to move between stores when needed

• Owns a motorcycle for operational mobility