Operational Manager

About the role

We are looking for an Operational Manager to oversee and streamline day-to-day operations across both store locations to ensure smooth execution, efficiency, and adherence to company standards.

Key responsibilities

• Oversee and streamline day-to-day operations across both store locations to ensure smooth execution, efficiency, and adherence to company standards

• Set operational KPIs for store teams, monitor daily sales targets, and implement strategies to drive revenue and customer foot traffic

• Manage overall stock inventory levels across both stores and event inventories to prevent stockouts or overstock situations

• Manage staff scheduling, shift rosters, performance evaluations, and training programs focused on product knowledge and customer service excellence

• Estimate, plan, and allocate optimal product stock levels specifically dedicated to upcoming events and pop-up activations based on target sales and historical data

About you

• Bachelor's degree in Business Administration, Management, Marketing, Hospitality, or a related field

• Fluency in English (both spoken and written)

• Currently residing in or based in Bali (or willing to relocate immediately)

• Minimum 1–2 years of experience in Retail Operations, Store Management, or Event Management (at least 2 years in a supervisory or managerial role preferred)

• High mobility to travel regularly between the two store locations and event venues

• Flexibility to work non-traditional hours, including weekends, evenings, and public holidays (especially during peak retail seasons or major events)

• Result-oriented, highly organized, and detail-driven with a strong sense of ownership

• Strong ability to recruit, train, lead, and mentor store staff and event execution crews across multiple locations

• Deep understanding of daily store management, inventory control, stock replenishment, visual merchandising, and customer service excellence

Benefits

• Competitive Compensation and Flexibility

• Career Growth Opportunities

• Good Working Environment