Onsite Service Engineer (AI Data Center)

Onsite Service Engineer - AI Data Center

As an On-Site Service Engineer, you will provide on-site technical expertise to maintain system availability, troubleshoot complex hardware, firmware, and software issues, and drive rapid recovery during critical outages. You will work closely with customers and cross-functional teams to deliver reliable support, preventive maintenance, and continuous service improvements.

Key responsibilities

• Provide on-site technical support for AI Server systems, ensuring system reliability and minimal downtime.

• Troubleshoot complex hardware, firmware, and software issues, perform root cause analysis, and implement corrective actions.

• Perform server maintenance, including part replacements, firmware upgrades, system health checks, and Field Change Orders (FCOs).

• Collaborate with engineering and customer teams to resolve critical issues and validate firmware updates.

• Identify recurring issues and recommend improvements to enhance service efficiency and system reliability.

• Provide technical guidance and documentation while serving as a trusted advisor on Dell AI and data center infrastructure.

About you

• Minimum 5 years of experience in technical support, field engineering, or data center support.

• Hands-on experience with server, storage, networking hardware, and data center environments, including system diagnostics, repair, and component replacement.

• Strong ability to interpret system logs, diagnostic outputs, and performance data for troubleshooting and root cause analysis.

• Flexibility to support on-call, overtime, or alternative work schedules and travel to customer sites as required.

• Ability to lift and move equipment up to 50 lbs, with a valid driver's license and reliable transportation.

• Associate or Bachelor's degree in IT, Computer Engineering, or a related field (desirable).

• Dell Proven Professional Certification, particularly Storage Technology Foundations, or other relevant Dell certifications (desirable).

• Industry certifications such as CompTIA Network+/Server+, CCNA, VMware VCP, RHCSA/RHCE, ITIL, or Kubernetes CKA (desirable).

• Experience supporting enterprise data center, storage, networking, virtualization, Linux, or cloud environments (desirable).