Online Travel Product & Operations

About the role

KBA DMC is looking for a detail-oriented and proactive Online Travel Product & Operations Coordinator to manage travel experiences and activities across online travel marketplaces such as GetYourGuide, Viator, Klook, and other distribution platforms. This role combines online product development, reservation management, and supplier coordination to ensure products are accurately presented, bookings are handled efficiently, and guests receive a smooth travel experience.

Key responsibilities

• Create and publish new tours, activities, and travel experiences across online marketplaces

• Prepare product descriptions, itineraries, inclusions, exclusions, pricing, photos, and booking policies

• Maintain accurate product information, availability, and rates across platforms

• Optimize product listings to improve visibility and booking performance

• Monitor incoming bookings, amendments, and cancellations

• Verify booking details and communicate reservations to relevant suppliers and operational teams

• Ensure timely booking confirmations and service arrangements

• Handle booking discrepancies and coordinate solutions when operational issues arise

• Maintain communication with local tour operators, activity providers, transport companies, guides, and other suppliers

• Monitor booking volumes, sales performance, cancellations, and product availability

About you

• Experience in travel operations, reservations, tourism product management, or online travel marketplaces is preferred

• Familiarity with platforms such as GetYourGuide, Viator, Klook, or similar channels is an advantage

• Good written and spoken English

• Strong organizational, communication, and problem-solving skills

• Detail-oriented, proactive, and able to manage multiple tasks simultaneously

• Comfortable using spreadsheets, online platforms, and booking management systems

• Able to coordinate effectively with suppliers and internal teams

About us

KBA DMC is an established destination management company offering the opportunity to develop and manage a diverse portfolio of Indonesian travel experiences with exposure to international travel marketplaces and global tourism distribution.

Benefits

• Opportunity to develop and manage a diverse portfolio of Indonesian travel experiences

• Exposure to international travel marketplaces and global tourism distribution

• A collaborative working environment within an established destination management company

• Opportunities for professional growth in travel technology, product management, and digital distribution