Marketplace Specialist

Job Overview

Be the key driver of our e-commerce operations, managing marketplace platforms, live commerce, and sales performance to grow our online presence and conversion.

Skills & Expertise We’re Looking For

• Proven experience in e-commerce or marketplace operations, preferably with Tokopedia, TikTok Shop, Shopee, Blibli, or Lazada.

• Strong understanding of marketplace management, including product listings, pricing, keywords, promotions, and catalog optimization.

• Proven ability to manage product availability, inventory coordination, orders, shipping, returns, and customer reviews.

• Experienced in planning and executing live commerce activities, including live schedules, scripts, product presentation, and audience engagement.

• Confident in public speaking and product presentation, with experience as a live streaming host or talent preferred.

• Strong ability to interact with audiences, respond to customer inquiries, promote products, and drive conversions during live sessions.

• Proficient in monitoring daily, weekly, and monthly sales performance, marketplace traffic, engagement, and conversion metrics.

• Strong analytical skills with proficiency in Excel/Google Sheets and marketplace analytics tools to prepare reports and develop data-driven recommendations.

• Proven ability to monitor market trends, competitor activities, and marketplace performance to identify opportunities for growth.

• Strong coordination and communication skills when working with warehouse, CS, finance, marketing, design teams, and marketplace Account Managers.

• Able to develop effective promotional and cross-platform strategies while managing multiple marketplace activities in a fast-paced environment.