Jr. Travel Designer

About the role

The Jr. Travel Designer plays a crucial role in supporting the Sales Department in developing tailor made travel programs based on Khiri Signature program, also based on Lombok's culture, nature, and heritage. Along with Sales Manager, Jr. Travel Designer also supports maintaining good relationships with overseas agents, assists with problem-solving, and ensures high standards of service delivery. The Jr. Travel Designer collaborates closely with different teams and contributes to enhancing performance efficiency.

Key responsibilities

• Provide travel information, give suggestions and advice alternatives on travel requests to agents or direct bookings

• Build long-term relationships with overseas partners and suppliers with a personal touch

• Provide detailed transfer to reservations executive or operations executive after quotation has been confirmed

• Work in close coordination with operations/reservations executive and take ownership for proper execution of the tour

• Assist with reservations and customer relations matters where necessary, including complaints and itinerary changes

• Resolve complaints resulting from a breach of service delivery and propose measures of improvement or corrective actions

• Proactively signal and deal with any issues from agents, and answer questions or concerns regarding services, procedures or local status

• Organize agent's masterfile hard and soft copies folders in an orderly way, working closely with operations/reservations executive

• Set up inspection schedule to hotels, activities, and attractions as needed with Branch Manager or General Manager instruction/approval

• Be fully knowledgeable on necessary SOPs, company standards, and sustainability standards

About you

• Good in Spoken English

• Fresh graduate welcome to apply

• Eager to learn

• Able to thrive under pressure

• Possess excellent time management

• Problem-solving mentality

• Positive attitude, sincere desire to learn on the job and open to continuous improvement

Benefits

• A friendly and outgoing team that celebrates successes frequently

• Career advancement opportunities in the Khiri Travel organization

• Competitive Salary depending on experience

• Annual Discretionary bonus

• Yearly Outing

• Annual Leave

• BPJS Kesehatan & BPJS Ketenagakerjaan