JKT - Vice Consul, EO

Main Purpose of Job:

The Indonesia Consular Network, is part of a global network providing a full range of consular assistance and services to British people in Indonesia. The team comprises of 2 Country Based (CBS) Pro-Consuls based in the British Embassy Jakarta, led by 1 Vice Consul. This team runs  together with 4 Pro-Consuls in British Consulate Bali led by another Vice Consul. Both Vice Consuls work to the Consul for Indonesia and Timor Leste based in Jakarta. Although most of our consular casework is in Bali, both posts collaborate and share the load between them.  
 
You will lead and manage the consular team in Jakarta, helping to develop and deliver a strategy for our consular service in Indonesia in accordance with the Consular and Crisis Strategy. This aims to provide an effective and efficient consular assistance service, robust crisis preparedness and response, and continuous engagement with internal and external stakeholders. There will be opportunity to travel to Bali and to lead outreach visits across regions in Indonesia.  ​ 

What the Jobholder will be Expected to Achieve:

Leadership and Management 

• You will lead a team of two Pro-Consuls in Jakarta. You will lead on any required recruitment and inducting and contribute to the development of an L&D programme for the whole team. You will ensure delivery of a high-quality assistance service, delegating and sharing responsibility with resources used efficiently and workload allocated equitably between staff and posts. You will monitor performance through consular data and feedback from customers. You will provide regular and honest developmental feedback.    
• You will provide guidance to both teams on high profile and complex assistance cases, ensuring an appropriate level of assistance is provided and that work is balanced equally between both teams. You will lead in engaging with local authorities, undertake prison and hospital visits, and ensure the provision of our notarial, documentary and Emergency Travel Document services.  
• As a member of a small team in Jakarta, there will be additional responsibilities in contributing to wider Post initiatives, including participation in post committees and representation of the Embassy in Bali at select events. 
  You will be on call for Global Response Centre (GRC) escalations out-of-hours, and ensure the team maintains the information required by the Consular Contact Centre and the GRC to provide their services effectively on behalf of the Indonesia consular team. 

Prevention

• You will oversee the development and delivery of Indonesia network prevention campaigns that are consistent with, and contribute to, the consular strategy and wider regional objectives. These are aimed at British travellers, expatriates and local authorities to build and maintain a network of key stakeholders, such as local police, immigration authorities and hospitals. This work will be done in partnership with the regional Consul and the Regional Prevention Advisor, Asia Pacific, to ensure consistency and share best practice.   

Crisis Management

• With the Consul, you will provide leadership of the Consular Crisis Team and act as Deputy Consular Crisis Manager in Jakarta. Regularly update and test the consular part of Indonesia’s Crisis Management Plan and ensure that the crisis consular team is fully staffed and trained. Contribute effectively to post's Crisis Committee and to training and exercising.
• The FCDO operates an agile workforce to ensure resources are aligned to organisational priorities. The focus and content of roles will change over time, and the postholder is likely be required to undertake different or additional duties, appropriate to their grade, where reasonably required to meet business needs.

Stakeholder Engagement 

• You will lead on relationships with various stakeholders including ministry contacts, immigration, local police, hospitals and more. You will develop working level agreements with organisations that will boost the support to British nationals overseas.  

Corporate Responsibility (10%)

• All staff at post are expected to participate in wider Embassy activities which can include active work on various committees and other corporate roles, as well as play a role in crisis management activities on an ad-hoc basis. 

Resources managed (staff and expenditure):

Responsible for the line management and development of two Pro Consuls and wider guidance to four other Pro Consuls.