IT SUPPORT (OVERSEAS (not Indonesia))

RESPONSIBILITY :

• Install, configure, test and maintain/monitoring systems, application software and system management tools

• Proactively ensure the highest levels of systems and infrastructure availability

• Provide 1st level support

• Responding in a timely manner to service issues and requests

• Providing technical support across the company

• Liaise with vendors and other IT personnel for problem resolution

• Strong technical and analytical mindset with in-depth understanding of how web and mobile application stacks work

• Excellent communication and interpersonal skills with ability to communicate with both technical and non-technical audiences.

REQUIREMENT :

• Willing to work at Overseas with shift (must!).

• A minimum of 2 years’ experience in IT Support or related organization.

• Mandatory: Have knowledge on Ticketing System (like Jira)

• Solid Cloud experience, preferably in GCP and AWS

• Experience with monitoring systems

• Solid networking knowledge (OSI network layers, TCP/IP)

• A technical, logical thought process

• An ability to stick to strict deadlines

• An ability to prioritize and delegate

• A keen eye for detail