IT Support Helpdesk

Job Description:

• Handle hardware-related tasks: inventory, labelling/tagging, installation/uninstallation, upgrade/downgrade, testing, troubleshooting, and condition monitoring.
• Handle software-related tasks: inventory, installation/uninstallation, testing, troubleshooting (not including software coding).
• Support network activities: inventory, labelling/tagging, assisting vendors, testing, troubleshooting, and condition monitoring.
• Provide business support for IT issues: face-to-face at MO IT desk, remote assistance, ticketing system, and ensuring SLA compliance.
• Participate in project-based IT support

Kualifikasi

Requirements:

• Fluent in English
• Minimum 1–2 years of experience in IT Support/Helpdesk role
• Strong knowledge of hardware, software, and networking troubleshooting
• Willing to be placed in Sei Mangkei, Simalungun
• Must be able to join immediately