IT Support

About The Role

This role involves administering all end-user equipment operations and supporting IT infrastructure within a mid to large size company environment.

Responsibilities

• Administer end-user equipment operations including inventory management, configuration, deployment and support (PCs, Printers, Desk Phones and Phone System, Cell Phones, and A/V equipment) software and software license administration.

• Administer account operations including creation, configuration and audit of network and system-specific accounts.

• Perform project-based tasks associated with developing new processes and procedures to support business requirements.

• Perform end-user training for general device, network, business systems and PC software

• Support the Calderys Business System (CBS) including 5S by identifying and implementing opportunities for continuous process improvement as metrics warrant.

Requirements

• Bachelor in Computer Science, Information Systems, or Software Engineering.

• 4 years of total experience in IT Support within a mid to large size company.

• Demonstrated ability using a ticketing system.

• Familiar with MS Office, computer hardware and peripheral devices, Imaging techniques, Desktop, Server operating systems.

• Knowledge of Microsoft Active Directory is required.

• High attention to detail, strong analytical, interpersonal and communications skills.

• Ability to work effectively in a team environment.

• English fluently is a must.

• Willing to be placed in Bekasi, West Java.