IT EUC Perusahaan Retail Terbesar - Karawang

Job Description

• Having experience with IT Support and Troubleshooting min 2 years
• Bachelor's degree in a related field or equivalent experience
• Strong technical troubleshooting with hardware and software (laptop, mobile device, etc)
• Expertise with Microsoft 365 products
• Excellent communication skill and stakeholder management skill
• Active English is a must
• Ability to work in fast-paced environment and delivering result within deadline
• Dynamic and agile, adapting quickly to new situations and challenges
• Ability to work independently as part of an agile team
• Having certification related factory will be considered.

Job Requirement

• 2nd layer support after Call Center to investigate End User Computing (EUC) incident.
• Active Directory & Azure Intune: check user account, computer account, and security group.
• Installation standard software & patches, in factory computers
• Video Conference support and maintenace
• Support Special Events and Meetings, such as: webcast, townhall, management meeting, SLT meeting, etc.
• Support IT non-Asset verification, such as: handheld, printer non-MPS, smart phone, barcode scanner, etc.
• Create report periodically of IT & IT non-Asset verification and engage with users for follow up.
• Support ad-hoc for IT Project in factory and hypercare after deployment/replacement project.
• Coordinate and escalate with 3rd party to resolve incident if needed.
• Standby when factory production start-up after maintenance or new deployment process if needed.

Skill Requirement

Software Development

Hardware Infrastructure