IT Desktop Support Specialist

Location : Alam Sutera Boulevard, Tangerang City, Indonesia

Key Responsibilities

• Provide daily IT support to employees; troubleshoot hardware, software, networks, and office systems.

• Install, configure, maintain, and troubleshoot desktops, laptops, monitors, printers, and other office equipment.

• Install, configure, upgrade, and troubleshoot Windows and standard office applications, including Microsoft Office / Microsoft 365.

• Manage IT equipment and user accounts for onboarding, internal transfers, and offboarding: device setup, account and permission configuration, email/office software setup, equipment issuance and return, and account/access revocation.

• Support headsets, cameras, meeting equipment, printers, and BPO production devices, including softphones, browser issues, and customer-service applications.

• Implement endpoint security policies, antivirus software, patch updates, and basic security checks.

• Maintain IT asset records, inventories, check-outs, returns, and lifecycle management.

Position Requirements

• Diploma (D3) or bachelor's degree (S1) or above; computer science, IT, computer/network engineering, communications engineering, or related fields preferred.

• At least two years of experience in IT support, desktop support, helpdesk, network support, or IT infrastructure.

• IT support experience in BPO, contact centers, shared services, finance, internet companies, or large office environments preferred.

• Strong hands-on onsite troubleshooting ability and independent problem-solving skills.