IT Customer Support

• Act as the first point of contact for customer inquiries and application-related issues
• Identify, document, and escalate technical issues to the Technical Team
• Verify and replicate problems before escalating
• Monitor and report the status of issues until they are resolved
• Coordinate with internal teams and ensure timely solutions for users
• Build and maintain strong, positive relationships with customers

Kualifikasi

• Strong communication skills — verbal and written, especially in English
• A team player with a sense of responsibility and accountability
• Proactive attitude, fast learner, and able to work independently
• Strong analytical thinking with empathy and customer-first mindset
• Minimum Diploma (D3) or Bachelor’s Degree (S1) in Informatics Engineering / Computer Science or equivalent
• Familiarity with database systems such as SQL Server or MySQL is a plus