Integration Solution Delivery

Tanggung jawab

About the Role

The Integration Solution Delivery Analyst will support merchant integration projects from planning through Go-Live by coordinating with clients and cross-functional teams, monitoring progress, and resolving issues. This role requires honesty, empathy, and agility to ensure smooth delivery and a positive client experience.

What You’ll Do (Responsibilities)

• Coordinate assigned merchant integration projects from planning through Go-Live, ensuring key activities are completed according to project timelines.
• Coordinate with internal teams and clients to support transparent and collaborative project implementation and delivery.
• Track project progress, identify potential issues, and agilely coordinate resolutions with relevant teams.
• Maintain regular and transparent communication with clients and provide timely updates throughout the implementation process.
• Ensure project activities follow established SOPs, checklists, and documentation standards.
• Maintain accurate and complete project documentation, implementation reports, and project updates with integrity and attention to detail.
• Gather client feedback and communicate relevant insights with empathy to internal teams to support product and service improvements.
• Monitor project performance and prepare updates or reports on key project results accurately and transparently.
• Support continuous improvement of implementation processes by adapting to challenges and identifying opportunities to improve project efficiency and client experience.

Persyaratan

What Capabilities You’ll Need (Requirements)

• Bachelor's degree in Business, Management, Information Technology, or a related field.
• 1+ years of experience in Project Management, Account Management, Implementation, or Client Success.
• Experience managing multiple projects and meeting deadlines.
• Strong communication and coordination skills with a transparent and collaborative approach.
• Good problem-solving and analytical skills with an agile and solution-oriented mindset.
• Able to work effectively with cross-functional teams.
• Familiar with project management tools; knowledge of API Documents is a plus.
• Basic understanding of system integration or SaaS products is preferred.
• Proficient in Microsoft Office or Google Workspace.
• Detail-oriented, organized, and customer-focused with strong empathy.