Human Resources - People Operations & Team Relations Specialist

HUMAN RESOURCES - PEOPLE OPERATIONS & TEAM RELATIONS SPECIALIST

📍 Bali, Indonesia

✨ Full-Time

🌴 People & Culture

Reports to: Head of People & Culture

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COME WORK WITH US 🌴

PT UNICORN Food & Services is the hospitality group behind some of Bali’s fastest-growing brands - THIS IS BALI, Açaí Queen, and Superhuman.

We are a fast-growing company with a team of more than 135 people—and we’re continuing to grow.

But growth is only exciting when the foundation behind it is strong.

Every team member should receive the right contract, accurate salary information, proper BPJS coverage and clear support whenever they need help.

That’s where you come in.

We’re looking for a People Operations & Team Relations Specialist who genuinely cares about people and also loves accuracy, structure and getting the details right.

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ABOUT THE ROLE

You’ll help keep the operational heart of our People & Culture department running smoothly.

You’ll make sure Team Member records are complete, contracts are prepared and renewed on time, attendance information is accurate, payroll inputs are carefully checked and BPJS administration is always up to date.

But this role is about more than administration.

You’ll also be someone our team members can trust and approach when they have a question, concern or workplace issue.

You’ll listen carefully, communicate clearly and help resolve situations fairly, respectfully and consistently.

Your mission is simple:

Create a People Operations experience that feels organized, reliable, caring and human—for every Team Member in our company.

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WHAT YOU’LL OWN

1. Team Member Contracts & Documentation

• Prepare work agreements, contract extensions, amendments, promotion letters, transfer letters and other People & Culture documents

• Maintain a clear contract tracker with upcoming expiration and renewal dates

• Remind leaders about contract and probation decisions before deadlines

• Make sure every document is complete, accurate, approved and properly signed

• Keep digital and physical Team Member files organized and confidential

• Update Team Member information whenever someone changes position, salary, location or working status

2. Attendance, Leave & Payroll Inputs

• Review attendance, lateness, absences, leave, overtime and schedule information

• Follow up with leaders when attendance information is missing or unclear

• Prepare accurate monthly payroll inputs and submit them to Finance on time

• Check salary changes, allowances, deductions, overtime and other payroll-related information

• Help investigate and resolve attendance or payroll discrepancies

• Maintain clear records so every payroll input can be verified

• Work closely with Finance and operational leaders to ensure Team Members are paid accurately and on time

3. BPJS & Team Member Benefits

• Manage BPJS Kesehatan and BPJS Ketenagakerjaan administration

• Register new Team Members and update or deactivate records when required

• Make sure salary, dependent and Team Member information is accurate

• Monitor BPJS submissions and follow up on outstanding matters

• Help Team Members understand how to access and use their BPJS benefits

• Maintain accurate records of company benefits and eligibility

4. Onboarding, Probation & Offboarding

• Prepare all required documents before a new Team Member’s first day

• Support a smooth onboarding process together with Talent Acquisition and operational leaders

• Track probation periods and make sure reviews happen before their deadlines

• Prepare confirmation, extension or separation documents following probation decisions

• Coordinate resignation, separation and offboarding documentation

• Make sure company property, uniforms, access and outstanding responsibilities are properly handed over

• Help every Team Member enter and leave the company with clarity, dignity and respect

5. Team Member Relations & Support

• Be a trusted first point of contact for Team Members who have questions or workplace concerns

• Listen with empathy while remaining fair, professional and objective

• Help resolve misunderstandings and smaller workplace issues before they grow

• Escalate sensitive or serious matters to the Head of People & Culture

• Support fair investigations by collecting facts, timelines and relevant documentation

• Maintain clear and confidential records of Team Member relations cases

• Follow up until each matter has been properly addressed

• Help leaders communicate difficult decisions respectfully and clearly

6. Policies, Discipline & Compliance

• Help Team Members and leaders understand company policies and procedures

• Support the preparation of coaching records, warning letters and disciplinary documentation

• Make sure similar situations are handled fairly and consistently

• Ensure People & Culture processes follow Indonesian labour regulations and company standards

• Keep templates, forms and policies organized and up to date

• Proactively flag missing documents, compliance risks and approaching deadlines

7. People Data & Systems

• Maintain accurate Team Member data in our systems, trackers and files

• Keep positions, departments, reporting lines and work locations updated

• Prepare monthly People Operations reports

• Track contracts, probation, attendance, turnover, leave, BPJS and Team Member relations cases

• Identify recurring issues and recommend better systems or processes

• Look for ways to make People Operations faster, smarter and easier for everyone

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WHAT SUCCESS LOOKS LIKE

• You’re succeeding in this role when:

• Contracts and probation reviews are completed before their deadlines

• Payroll inputs are accurate, complete and submitted on time

• Attendance, leave and overtime records can be trusted

• BPJS registrations and updates are handled correctly and promptly

• Team Member files are complete, organized and easy to verify

• Leaders receive timely reminders and clear People Operations support

• Team Members know where to go when they need help

• Workplace concerns are acknowledged quickly and handled respectfully

• Sensitive information remains protected and confidential

• People Operations continues to become simpler, clearer and more efficient as the company grows

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KEY PERFORMANCE INDICATORS

• Contract and probation deadline compliance

• Payroll input accuracy and on-time submission

• Attendance data accuracy and monthly closing completion

• BPJS registration and update accuracy

• Team Member file completeness

• Response time for Team Member questions and concerns

• Timely documentation and follow-up of Team Member relations cases

• Monthly People Operations report completion

• Reduction in repeated administrative errors

• Compliance with company procedures and Indonesian labour requirements

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WHO WE’RE LOOKING FOR

You’re someone who:

• Genuinely cares about people

• Is naturally organized and pays attention to the smallest details

• Enjoys creating order and making systems work properly

• Takes ownership and follows things through until they are complete

• Communicates warmly, clearly and respectfully

• Can listen with empathy while maintaining professional boundaries

• Handles confidential information with maturity and integrity

• Stays calm and objective during sensitive situations

• Notices risks and upcoming deadlines before they become problems

• Enjoys working in a fast-moving, growing company

• Looks for solutions and takes initiative

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WHAT YOU’LL BRING

• Experience in People Operations, People Administration, Team Relations or a similar role

• Good knowledge of contracts, attendance, payroll inputs, BPJS and Team Member records

• Understanding of Indonesian labour regulations and People & Culture practices

• Strong administrative and documentation skills

• Confidence working with spreadsheets, trackers and People systems

• Strong communication skills in Bahasa Indonesia

• Comfortable written and spoken English

• Experience in hospitality, restaurants, retail or another fast-moving industry is an advantage

• Most importantly: reliability, integrity, warmth and a genuine desire to support people

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WHY JOIN US?

Because you won’t simply maintain an existing People Operations system.

You’ll help us build a smarter, more human and more reliable People & Culture operation for a company that is growing quickly.

You’ll have the opportunity to:

• Improve how more than 150 Team Members experience the company

• Build better systems instead of relying on outdated processes

• Work closely with leaders across our brands

• Turn People data into meaningful improvements

• Help create a culture of fairness, trust, accountability and care

• Grow alongside a modern and ambitious hospitality company

• We move quickly, experiment, learn and keep improving.

• You’ll have real ownership—and your work will make a visible difference in people’s everyday lives.

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A DAY IN YOUR LIFE

One morning, you may be checking attendance and finalizing payroll inputs with Finance.

Next, you could be helping a Team Member understand their BPJS coverage, reminding a leader about an upcoming probation review and preparing a new contract for someone receiving a promotion.

Later, a Team Member may approach you with a workplace concern.

You listen, collect the facts, document the situation carefully and help find a fair way forward.

Before finishing your day, you check upcoming contract deadlines and notice a recurring attendance issue that could be solved through a clearer process.

You’re doing much more than processing paperwork.

You create clarity, protect trust and make sure the people behind our company feel properly supported.

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READY TO JOIN US? 🌴

If you love people, believe details matter and feel excited about building People Operations that are both highly organized and deeply human, we’d love to meet you.