Housekeeping

Housekeeping Supervisor

Job Description:

• Supervise and coordinate daily housekeeping operations across assigned villa units.

• Ensure all guest rooms, public areas, and facilities are cleaned and maintained according to company standards.

• Assign daily tasks and schedules to Housekeeping staff and monitor work performance.

• Conduct room inspections and ensure cleanliness, presentation, and readiness meet established standards.

• Monitor the availability and proper use of linen, amenities, cleaning supplies, and housekeeping equipment.

• Train, guide, and evaluate Housekeeping team members to maintain service and cleanliness standards.

• Coordinate with Front Office and other departments regarding room status, guest requests, maintenance issues, and operational needs.

• Handle and follow up on guest requests or complaints related to housekeeping services.

• Report maintenance issues, damages, lost & found items, and other operational concerns to the relevant department.

• Maintain proper housekeeping records, reports, and inventory.

• Ensure compliance with company SOP, hygiene, safety, and cleanliness standards.

• Support the Housekeeping team during busy operational periods and ensure smooth daily operations.