Hotel General Manager

Hotel General Manager

Job Details

• Manage and oversee daily hotel operations, including Front Office, Housekeeping, and Guest Services.

• Ensure excellent guest experience, service quality, cleanliness, and room readiness.

• Lead, supervise, and develop hotel staff to achieve operational targets.

• Handle guest complaints and resolve operational issues effectively.

• Monitor hotel occupancy, operational costs, inventory, and overall performance.

• Coordinate with other departments to ensure smooth hotel operations.

• Ensure compliance with hotel SOPs, company policies, and safety standards.

Requirements

• Minimum Diploma (D3) or Bachelor’s Degree (S1) in Hospitality, Hotel Management, Tourism, or related field.

• Minimum 5 years of experience in hotel operations, preferably with managerial or supervisory experience.

• Hands-on experience in Front Office and Housekeeping/Room Attendant operations.

• Strong knowledge of hotel operations, guest service, and hospitality standards.

• Experienced in budgeting, cost control, revenue management, and monitoring hotel financial performance.

• Able to prepare and analyze budget, revenue, occupancy, and operational reports.

• Strong leadership, communication, problem-solving, and decision-making skills.

• Good understanding of hotel revenue, room rates, occupancy, and profitability.

• Proficient in Microsoft Office and hotel management/PMS systems.

• Good command of English, both spoken and written.

• Willing to work shifts, weekends, public holidays, and peak seasons.

• Ability to work well under pressure, manage multiple priorities, and make effective decisions in a fast-paced hospitality environment.